Solutions

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How to enter a new market with the right team?

We provide unique HR solutions to clients eager to establish their brand in new regions using our extensive knowledge of the luxury industry. We design tailored programs to select, train and coach new talent. Discover a successful market entry

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How to enhance your new talent?

We collaborate with new talent induction programs and design customized training modules according to our clients' needs. We also provide evaluation programs to ensure the ambassador's continuous learning and development. Discover an induction program with a luxury group.

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How to deliver the best service at your point of sale?

We develop unbiased benchmarking programs including mystery shopping and qualitative interviews to delve into shoppers' expectations. We provide key recommendations based on the best practices identified. Discover a customized program for a skin care brand.

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How to assess your distributors' performance?

We conduct store performance evaluations in selected travel retail shops at a regional level. We highlight key strengths and areas of improvement, recommend and implement actionable plans. Discover a regional travel retail assessment.

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How to allocate your investments more efficiently to operate more effectively?

We find alternative solutions for clients facing lack of headcount internally. We select and manage the right talents. We ensure their continuous learning and development to become true ambassadors of our clients' brand. Discover a global outsourcing solution for a trusted client.

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How to create a unique selling ceremony ?

We develop tailor-made training programs, aiming to create a perfect and unique shopping experience based on the conclusions of an in-depth analysis of the brand DNA, key competitors' practices and targeted shoppers' expectations. Discover a program designed for a high-end W&J brand.

Achievements

+2 600
Training programs delivered
+15 000
Surveys and interviews conducted
+42 000
Retail professionals trained

Clients

CHLOE, Wilbur Lau, Regional Retail Director (APAC)

“I enjoyed working with the ACDL team throughout the process as it was hassle-free and very straight forward.(I appreciated) the professionalism displayed during the whole process, from preparation to execution.”

CHLOE, Wilbur Lau, Regional Retail Director (APAC)

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PERNOD RICARD, Virginie Bièvre Brand consultant manager Travel Retail (Asia)

“I have been fortunate to be able to work with ACDL since 2015, at first we started with MSP and then added E-learning projects. Having worked on these types of projects before with different suppliers, I have to say the experience with ACDL is above the cut. Not only are they extremely professional and thorough in everything they do, but they are also quick to understand our needs and industry specificities. They have advised me effectively and their project management has allowed me to gain time in managing the creation of the training department for Pernod Ricard. I highly recommend them.”

PERNOD RICARD, Virginie Bièvre Brand consultant manager Travel Retail (Asia)

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CLARINS, L. Lautier CEO (APAC)

“ACDL is a key partner for Clarins (...). As they are able to well understand our brand, the whole (MSP) process is well managed and efficient from the definition of the questionnaire to the quality of the surveys in stores. They are the only company able to provide us very detailed reports with learning which is actionable at each of our counters everywhere in Asia.”

CLARINS, L. Lautier CEO (APAC)

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JAEGER LECOULTRE, Area Director (Asia)

“We chose ACDL because we wanted a full training program tailored to our needs. We appreciate the responsiveness of ACDL and their ability to offer our sellers a program adapted to their needs. I would recommend ACDL.”

JAEGER LECOULTRE, Area Director (Asia)

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Procter & Gamble SK-II, G. Carrier Managing Director Travel Retail (APAC)

“ACDL has been a key enabler for us to successfully expand SK-II in Travel Retail. Their professionalism and their expertise on BA training and mystery shopping have a great impact on our sales performance. They are a key partner of SK-II's first and most important business driver: advocacy.”

Procter & Gamble SK-II, G. Carrier Managing Director Travel Retail (APAC)

TOD’S Group, Igor Poza Head of APAC

“An organized, responsible and trustworthy team. ACDL was fully committed all along the project, open-minded and highly adaptable to our specific needs. Both our operations and training teams were very satisfied.”

TOD’S Group, Igor Poza Head of APAC (APAC)

MARC JACOBS, Luc Moron Executive Vice President APAC

“ACDL offers real support for retail operations and brings a new eye to the overall business.
(We were) very satisfied with ACDL’s training program and service.”

MARC JACOBS, Luc Moron Executive Vice President APAC

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Achievements
Clients